Getting Started
Up and running in a day, not a month.
Switching systems is the part nobody looks forward to. Years of customer records, vehicle histories, invoice archives – the thought of starting from scratch is enough to keep you on software you’ve outgrown. Torqueflow is built to make the switch painless, with data import tools, a guided setup, and a free trial that lets you prove it works before you commit.
What it does
Torqueflow gets your garage from sign-up to productive in the shortest path possible. Bring your records across if you’re coming from Techman or MAM Autowork Online, get your AI receptionist live with a guided setup wizard, add your team and start working.
Why it matters
The reason Steve hasn’t switched isn’t the software.
It’s the 8,000 customer records, 5 years of service history, and no appetite for typing it all in again.
That’s a reasonable fear. Bad data migration has killed more system changes than bad software ever has. Torqueflow takes it seriously – which is why import is a first-class part of the product, not a support ticket.
How it works
Four things that make the switch painless.
Data import, a genuine free trial, a guided wizard, and UK-specific plumbing so you’re not fighting your own software to produce a compliant invoice.
Data import from legacy systems
Your records come with you from Techman or MAM Autowork Online.
Torqueflow imports your existing data so you don’t start from an empty screen. There are two importers. Both run from Settings, and both let you roll an import back if anything looks wrong.
Your historical data matters. Service history helps technicians know what’s been done. Customer records keep your relationships intact. And MOT reminders run off DVLA data, so they don’t depend on the dates in your old system.
You see a preview before anything goes in. If you’ve got three slightly different records for the same customer (happens to everyone), Torqueflow flags the likely duplicates so you choose to skip, merge or keep them, rather than quietly creating copies.
14-day free trial
Full system. Real jobs. Nothing charged for 14 days.
Start using Torqueflow for 14 days with full access to everything. You add a card at the start and nothing is charged during the trial. Your bank may show a small temporary authorisation, which is released on its own.
We email you three days and one day before the trial ends. Carry on and your subscription starts on day 15 at £249 a month plus VAT. Not for you? Tell us before day 15 and nothing is charged.
Use it on real jobs with real customers for a month and decide based on experience, not a sales pitch. If it’s not right, walk away – no awkward cancellation, no “we’ll keep charging until you notice.”
Guided setup wizard
Nine steps. Your AI receptionist live the same day.
First time you log in, Torqueflow walks you through getting your AI receptionist live, one step at a time:
- Phone number – pick your UK business number
- Persona – the AI’s name, voice and style
- Greeting – how it answers, previewed with your garage name in it
- Knowledge – directions, key drop, courtesy transport, anything callers ask about
- Opening hours – so it knows when you’re open and what to do outside them
- Call recording – how long recordings stay in your call log
- Services – mark each service Yes, No or Conditional, so callers are only offered work you actually do
- Test call – it rings your phone so you talk to it before any customer does
- Go live – real calls start coming through to the AI
Each step saves as you finish it. Close the browser and you pick up where you left off. Your team, bays, branding and any import are set up from Settings, and we’ll do those with you on the onboarding call if you’d rather not do them alone.
Sign up in the morning and your AI receptionist can be answering real calls by the afternoon.
Custom branding & subdomain
Your Torqueflow instance looks like yours, not ours.
When your customers interact with the portal or receive an invoice, they see your brand. Torqueflow stays in the background where it belongs.
Role-based access
Not everyone on your team needs access to everything.
Torqueflow lets you set permissions by role:
Steve sees the financial reports. Chloe can manage customers and invoices. Dave can see the jobs and log his work. Everyone has what they need and nothing they don’t.
English and Polski
After English, Polish is the most common main language in England and Wales.
The staff app and customer portal are available in English and Polski, with a few screens still in English. Each staff member picks their own language. Customers using the portal see Polish automatically if their browser is set to Polish. No sign-in, no admin work.
The Polish translation is aimed at Polish speakers living and working in the UK. Statutory terms – MOT, DVLA, VAT, HMRC – deliberately stay in English because that’s how they appear on customers’ paperwork.
Customer onboarding documents
T&Cs accepted in two taps. Compliance you can see at a glance.
Upload your terms, account-customer agreements, GDPR statements as PDF templates. Torqueflow sends them automatically to new and upgraded customers, tracks acceptance via tokenised link, and surfaces a compliance badge on the customer list.
Customers tap the link in the email or SMS, view the PDF, tick a box, and accept – no portal login needed.
UK-specific features
Torqueflow is built for UK garages, not adapted from a US product with the currency changed.
UK date formats, UK phone numbers, UK VAT, proper DVLA lookups. Obvious things – and you’d be surprised how many systems get them wrong.
DVLA integration
look up vehicle details by registration number. Pull make, model, colour, MOT status, and tax status directly from DVLA. No manual entry of vehicle data – type the reg and the rest fills in.
VAT handling
VAT worked out on every invoice, MOT fees included, with a VAT summary report for each period that exports to CSV.
UK phone numbers
your Voice AI runs on a UK phone number. Customers see a local number, not an international one.
UK date and currency formats
obvious, but you’d be surprised how many systems get this wrong.
MOT awareness
Torqueflow understands MOT cycles and integrates due dates into customer reminders and service scheduling.
The real difference
Getting started with new software shouldn’t feel like a second job. Torqueflow is designed so that the switch is measured in hours, not weeks. Coming from Techman or MAM Autowork Online, your records come with you. The setup is guided. The trial is genuine. And the system is built for how UK garages actually work.
The hardest part of switching is deciding to do it. Everything after that, we’ve made as straightforward as possible.
FAQs
Questions garage owners actually ask.
Quick summary
The one-page version.
|
What |
How |
|---|---|
|
Data import |
Techman (full history) or MAM Autowork Online (customers and vehicles), with rollback |
|
Free trial |
14 days, every feature, nothing charged during the trial |
|
Setup |
Nine-step wizard gets the AI receptionist live; team, bays and branding from Settings |
|
Languages |
English and Polski, with a few screens still in English; per-user choice with org-level default |
|
Onboarding documents |
Tokenised T&C / GDPR acceptance with compliance dashboard |
|
Branding |
Custom subdomain, logo, colours across all customer touchpoints |
|
Team access |
Role-based permissions for owners, advisors, and technicians |
|
DVLA |
Vehicle lookup by registration number |
|
VAT |
Calculated on every invoice, VAT summary report by period |
|
Phone numbers |
A UK number for the Voice AI |
The hardest part of switching is deciding to do it.
Everything after that, we’ve made as straightforward as possible.
Or book a demo.