AI Phone Receptionist for UK Garages
Your current phone system takes messages. Ours answers questions.
Every missed call is a missed booking. Every “I’ll get someone to call you back” is a customer wondering if they should try the garage down the road instead. Torqueflow’s Voice AI doesn’t just pick up the phone – it knows what’s happening in your workshop right now and gives callers the answers they actually want.
Real-time awareness
Into your scheduler
Never miss a caller
Name, gender, persona
What it does
A fully conversational phone system, wired to your live workshop data.
When a customer rings to ask “is my car ready?”, it doesn’t take a message – it checks the work order, sees that Dave finished the brake pads at 2pm but the alignment is still in progress, and tells the customer exactly that.
It books MOTs, schedules services, and handles the routine calls that eat up hours of your day – 24 hours a day, 7 days a week. Every call is recorded and transcribed. The complex calls get escalated to your team with the full context already in hand.
Why it matters
10am Tuesday. You’re under a car. The phone is ringing.
Chloe’s on another call. The phone rings out, or someone takes a message on a Post-it that gets lost under a parts catalogue.
That customer needed a simple answer: “Has the part come in yet?” The answer was sitting right there in your system. They just couldn’t get to it.
Now multiply that by every call, every day. The “Is my car ready?” calls. The “Can I book an MOT?” calls. The “What time do you close?” calls. These aren’t complex conversations – they’re information lookups that shouldn’t need a human at all.
Torqueflow’s Voice AI handles the routine so your team can focus on the work that actually needs them.
How it works · 01 · Live workshop awareness
Reads directly from your Torqueflow data, in real time.
The Voice AI reads directly from your Torqueflow workshop data in real time. When a customer calls about their vehicle, it knows:
So when Mrs Patterson rings about her Corsa, the AI doesn’t say “Let me take a message.” It says “Hi Mrs Patterson – your Corsa’s brake discs have been fitted and Dave’s just finishing up the alignment. Should be ready for collection from about 3 o’clock. Want me to send you a text when it’s done?”
How it works · 02 · Returning callers recognition & booking
Recognised by phone number. Booked into your real scheduler.
No callback. No “I’ll check with someone.” The AI sees who’s calling, knows the customer’s last service date, sees your bay capacity, and offers real slots.
The Voice AI connects to your Torqueflow scheduler and can book MOTs, services, and other appointments directly. It sees your available slots, understands your bay capacity, and books the customer in – confirmed, with an automatic reminder set up.
How it works · 03 · Configurable persona
Your Voice AI is yours. Name it. Voice it. Make it sound like the garage.
If your reception has always had a “Sarah”, your AI can be Sarah too. Customers calling a familiar local garage should hear something that fits – not a generic robot.
Configure per location. Your Exeter branch might have a different persona to Plymouth. It’s your business – it should sound like it.
How it works · 04 · Call Recording & transcripts
Every call recorded. Every word transcribed. Searchable across the lot.
Open a call from the dashboard and you see the full conversation as text, the audio inline, the detected intent, and any action the AI took. Need that complaint from last week about the timing belt?
Transcripts are searchable across calls. Need to find that complaint from last week about the timing belt? Search for “timing belt” and the call surfaces in seconds.
Recording retention is configurable – keep what you need, automatically delete the rest.
How it works · 05 · Intelligent escalation & promise queues with SLA tracking
When the AI hands over, your team starts the conversation already ahead.
Not every call should be handled by AI. When a customer is upset, or the question’s genuinely complex, or they just want a person – the AI escalates. With full context. Not a blind transfer. And if it commits to a callback, the promise is tracked with an SLA timer.
How it works · 06 · Proactive notifications
The AI offers a text. You don’t have to remember.
During the call, it can offer to text the customer when their car is ready, when a part arrives, or when the quote’s prepared. If they opt in, it happens automatically — no one on your team needs to remember.
It’s a small thing on a single call. Across a week it’s the difference between “I forgot to ring her back” and a customer who knows where their car is.
How it works · 07 · After-hours behaviour
Your garage closes at 5:30. Your phone doesn’t have to.
Evening and weekend calls get the same treatment as in-hours calls – bookings, status checks, simple Q&A all proceed normally. For requests that genuinely need a human, the AI takes a structured message and creates a promise so the right person rings back the moment you open up.
You configure how the AI behaves out of hours separately – tone, message templates, what counts as urgent enough to escalate immediately.
How it works · 08 · Voice AI dashboard
Your phone activity, at a glance.
A dedicated dashboard. Call volume. Escalations open. Promises owed. Bookings made. Week-on-week so you see whether the AI is keeping pace. Click any card to drill into the detail.
Calls today
47
32 AI · 15 escalated
▲+12 vs avg
Open escalations
3
2 in queue · 1 in progress
▼2 over 60 days
Open promises
5
4 on track · 1 overdue
Bookings made
9
32 AI · 15 escalated
▲+22% wow
A note on language
The Voice AI’s call audio is currently English-only. Our recent Polish language launch translates the staff dashboard and customer portal, but the AI agent itself still speaks English on calls. Multilingual call handling is being built separately – we’ll announce when it’s live.
The real difference
Most garage phone systems are glorified answering machines.
Torqueflow’s Voice AI is connected to everything happening in your workshop. It doesn’t take messages about questions it already knows the answer to. It doesn’t promise callbacks for information that’s available right now. It handles the 70% of calls that are straightforward, and makes sure the other 30% reach the right person with full context, captured in a queue that doesn’t forget.
Your team stops being a call centre. They go back to being mechanics, advisors, and business owners.
Frequently asked
The questions we get most often.
Quick summary
The one-page version.
|
What |
How |
|---|---|
|
“Is my car ready?” calls |
Answered from live work order data |
|
MOT and service bookings |
AI handles routine; payment links via SMS to mobile |
|
Returning customers |
Magic-link access for quotes, messages, invoices, payments |
|
Recording and transcripts |
Customers can send photos and PDFs via the portal |
|
Escalation queue |
AI replies to portal messages the same way it does on WhatsApp |
|
Promise queue |
Every channel in one threaded view, updating live |
|
After-hours calls |
Automatic categorisation and routing of messages |
|
Voice AI dashboard |
Severity badges, photos, per-item approval |
|
Voice and persona |
Replies go back through the channel the customer used |
|
Status notifications |
Automatic texts when the car is ready |
Stop answering “is my car ready?”
Your system already knows.
Hear TorqueFlow’s Voice AI handle a real call — with your garage data, your persona, your hours.