Terms of Service

1. Who we are

These Terms of Service (“Terms”) govern your use of the Torqueflow platform, website, application, and customer portal (together, “the Service”). The Service is operated by BAROCCO LIMITED, trading as Torqueflow (“Torqueflow”, “we”, “us”, “our”), a company registered in England and Wales, registered office: Pilgrims, The Convent, Newton Abbot, TQ13 0DR, United Kingdom.

By creating an account, accessing, or using the Service, you (“you”, “the Subscriber”, “the Workshop”) agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

2. Definitions

Defined terms used here (“Workshop”, “Subscriber”, “Staff User”, “End Customer”, “Portal User”) have the meanings given in our Privacy Policy.

3. The Service

Torqueflow provides a cloud-based garage management platform for automotive workshops, MOT stations, and vehicle service businesses, including job and work-order management, quoting and invoicing, customer communications (including WhatsApp and email), a customer portal, and AI-assisted diagnostic features. We may add, change, or remove features over time.

4. Accounts and eligibility

  • You must provide accurate registration information and keep it current.
  • You are responsible for all activity under your account and for keeping credentials secure.
  • The Service is for business use by automotive workshops and their adult customers. It is not directed at anyone under 18.
  • You are responsible for the Staff Users you grant access to and for their compliance with these Terms.

5. Subscriptions, fees, and payment

  • Access to the Service is provided on a subscription basis at the fees and billing cycle agreed at sign-up.
  • Fees are payable in advance and, unless stated otherwise, are exclusive of VAT.
  • We may change fees on reasonable prior notice, effective from your next billing cycle.
  • Late or failed payment may result in suspension of access following reasonable notice.

6. Your responsibilities and acceptable use

You agree not to:

  • Use the Service unlawfully or in breach of any third party’s rights;
  • Upload content you have no right to upload, or that is unlawful, infringing, or harmful;
  • Attempt to gain unauthorised access to the Service, other accounts, or our systems;
  • Interfere with or disrupt the integrity or performance of the Service;
  • Reverse engineer, resell, or sublicense the Service except as expressly permitted.

You are responsible for the accuracy and lawfulness of data you enter, including obtaining any consents required to contact your End Customers.

7. Messaging, WhatsApp, and communications

  • The Service enables you to communicate with your End Customers via channels including WhatsApp and email. These channels are provided through third-party providers (including Twilio for WhatsApp and SMS, and Resend for email).
  • Your use of WhatsApp messaging is also subject to Meta’s WhatsApp Business Messaging Policy and Commerce Policy, and to Twilio’s terms. You are responsible for complying with these, including obtaining and honouring recipient consent and opt-outs.
  • You must not use the messaging features to send unlawful, unsolicited, or prohibited content.
  • We may suspend messaging features if required by a provider, by Meta, or to protect the Service or its users.

8. AI diagnostic features

  • AI-assisted diagnostic suggestions are provided as decision-support information only and are not a substitute for professional judgement by a qualified technician.
  • You remain responsible for any decision or work carried out. We do not warrant that AI output is accurate, complete, or fit for any particular purpose.

9. Data protection

  • Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.
  • Where we process End Customer personal data on your behalf, we do so as a Data Processor under your instructions, and you act as the Data Controller. A Data Processing Agreement governs this relationship and is incorporated by reference.
  • You are responsible for having a lawful basis to enter and process the personal data you put into the Service.

10. Intellectual property

  • We and our licensors own all rights in the Service, its software, and its content (excluding your data).
  • You retain ownership of the data you and your Staff Users enter (“Your Data”). You grant us a licence to host, process, and use Your Data solely to provide and improve the Service, as described in the Privacy Policy.

11. Third-party services

The Service integrates with third-party providers (including Supabase, Vercel, Twilio, Resend, Inngest, Sentry, Anthropic, and Upstash – see the Privacy Policy) and with public data sources (DVLA, DVSA). We are not responsible for the availability or content of third-party services, and your use of them may be subject to their own terms.

12. Availability, support, and changes

  • We aim to provide a reliable Service but do not guarantee uninterrupted or error-free availability.
  • We may perform maintenance, and may modify or discontinue features, on reasonable notice where practicable.

13. Suspension and termination

  • You may cancel your subscription at any time; access continues until the end of the paid period.
  • We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law or a provider.
  • On termination, data is retained and deleted in line with Section 9 (Data Retention) of the Privacy Policy (including the 90-day grace period and statutory financial-record retention).

14. Warranties and disclaimers

Except as expressly stated, the Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, or for fraud).

15. Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or goodwill.
  • Our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid for the Service in that period.

16. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your breach of these Terms, your misuse of the Service, or your unlawful processing of personal data or sending of communications.

17. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms with a revised “Last updated” date and, for material changes, notify Subscribers. Continued use of the Service after changes take effect constitutes acceptance.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that we may seek injunctive relief in any competent court.

19. Contact

Email: jonathan@torqueflow.app
Privacy/data protection: privacy@torqueflow.app
Post: Torqueflow, Pilgrims, The Convent, Newton Abbot, TQ13 0DR, United Kingdom