Multi-location garages

One account. Every site. One dashboard.

Run more than one workshop and most software forces you into one of two bad choices.

Either you cram everything into a single account and lose track of which job belongs to which site, or you set up parallel accounts and deal with separate billing, separate logins, and separate team management for each.

Torqueflow handles multiple locations natively. Each site has its own bays, its own view of the diary and workshop board, its own opening hours and its own Voice AI settings, while you run the whole group from one account. One subscription. One team management screen. One place to look when something needs your attention.

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  • One Stripe subscription
  • Per-site bays & opening hours
  • Shared customer records

Who this is for

Groups, growing garages and vans.

Garage groups

running 2-10 sites under common ownership.

Owners with several branches under one brand

sharing one set of customer records.

Owners growing into a second site

and needing software that scales without a re-platform.

Mobile and van-based operations

a van schedules as its own bay, with coverage areas and callout charges for online and phone bookings.

If you’re a single-location garage, the multi-location features simply don’t get in your way – the locations card just shows your one site. You don’t pay for capability you’re not using.

How locations work

Per-site bays, scheduler, technicians – without the parallel-account mess.

Each site is a card

The Locations & Bays page is one card per site.

The Settings → Locations & Bays page shows one card per location. Each card has:

  • The location name and address.
  • The bays at that site, with drag-and-drop reordering.
  • An Add bays button that opens a count picker for that location.
  • Per-location opening hours, arrival instructions for customers, and closed dates.

You add a new location with the Add Location button at the top.

Each site has its own scheduler

One selector to switch sites.

The bay scheduler and the workshop board both have a location selector. Most days, your front desk works in their own location’s view. When you, the owner, want to check on another site, switch the selector.

Each site has its own bays

Bays are scoped to their site. Your team isn’t.

Bays are scoped to their location, so a Birmingham bay won’t show up in the Cardiff scheduler. Your team isn’t fenced in the same way: any technician can pick up any job, and the record shows who did what.

Vans and mobile mechanics

A mobile van is a bay as far as Torqueflow is concerned.

Give it a column in the diary and a home base, and schedule jobs into it like any ramp.

Tell Torqueflow which postcode areas it covers and what it costs to get there, and customers in those areas can book a mobile visit online, callout charge quoted before they commit. Anyone outside gets offered the workshop or a callback instead. Phone bookings work the same way: your advisor gets the same coverage check and quotes the same charge.

Pricing across locations

£249 per month. One Stripe subscription.

One subscription covers the whole operation. £249 a month plus VAT, whether you run one site or ten. Open a third site and the price does not move.

One Stripe subscription, one invoice per cycle, one set of payment details. Not three separate subscriptions to track.

The 20-bay cap is per location – a UI constraint to keep the scheduler readable. Your group can have far more than 20 bays in total across multiple sites.

Reports across the group

The whole group in one set of reports.

The finance reports cover the whole business in one place, so you can answer:

  • “Where are most of my outstanding debtors?”
  • “What’s the VAT position for the whole business this quarter?”
  • “Which technician across the whole group is generating the most labour revenue?”

Outstanding Debtors, Outstanding Creditors and the VAT Summary cover every site together, and every report exports to CSV.

One brand across every site

Set once for the whole business. Sent from every branch.

Your logo, invoice details, bank details and customer portal are set once for the whole business, so every branch sends the same professional paperwork. What changes by site is what a customer needs to know about that site: its address, phone number, opening hours, and where to park or which door to use.

How Voice AI handles multiple sites

A separate persona, phone number, and data scope per branch.

Each location can have its own Voice AI persona name, voice, and dedicated UK phone number. Customers calling the Birmingham branch hear “Sarah“, customers calling the Cardiff branch hear “Sian” – or whatever you configure. Each persona reads from the right location’s data, offers times from the right location’s scheduler, and escalates to the right location’s team.

How customer records work across sites

A customer record exists at the organisation level.

A customer who visits Birmingham one week and Cardiff the next still has a single record with their full vehicle and service history. The portal shows them everything. The AI recognises them at any site they call.

This avoids the classic multi-location pain: customer rings Cardiff to ask about a job done in Birmingham last month and the receptionist can’t see anything because the records are siloed.

What lives where

What stays per-location. What stays per-organisation.

Per-location

Scoped to each site

  • Bays and the scheduler view.
  • Opening hours and closed dates.
  • Arrival and access information for customers.
  • Voice AI persona, knowledge, call handling and phone number.

Per-organisation

One source of truth

  • Customer records (single customer across all sites).
  • Vehicle records.
  • Pricing settings (parts markup, labour rates, nominal codes).
  • Xero connection.
  • Stripe billing and online payments.
  • Your logo, invoice details and bank details.
  • User accounts and roles.

Frequently asked

The questions garages ask before they switch.

No. VAT rates, labour rates, parts markup and disposal fees are set once for the whole organisation, so every site charges on the same basis.

Yes. Any technician can pick up a job at any site, and the record shows who did the work. Their commission and time tracking attribute to them as an individual, not a location.

A single customer sees all their work orders and invoices from any of your sites in one portal. They don’t need to know which location did which job – it’s all just “their car at your garage”.

No. One Stripe account at the organisation level handles online payments for every site.

No. It’s one Xero organisation per Torqueflow account. If your sites are separate companies with their own books, talk to us on the demo before you decide.

Delete the location in Settings. That permanently removes its bays, the appointments in them and its stock areas, so move anything you still need first. Customer and vehicle records belong to the whole organisation and stay put, and your price doesn’t change.

No. Multi-location is included in every subscription. One subscription covers every site you run, at the same £249 a month. There are no
tiers and no per-site charges.

Ready to manage all your sites in one place?

Start a free trial. Add your first location, add a second, and feel the difference between “two systems” and one organisation.

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Or book a demo.